Terms & Conditions

Returns Procedure

Please note, in the event of an item arriving damaged contact must be made to ourselves via Email and we will advise whether a return is necessary.  We request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return.
Items should be returned in their original packaging and ‘as new’ to the Despatch Depot.

Before returning any items, you must inform Art Geek of the reason for the return. Please quote your original order number on all returns and correspondence.

In the event of an item returned to us not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

We advise that customers return items of high value (£15 or more) a return signed for second class.

If an item(s) is returned to us without any written communication, and not in line with our returns procedure, We will not compensate for any transport costs involved.

Returns of cosmetic items:

If you wish to return an unwanted  cosmetic item, you must notify us (by e-mail or by using the Contact Us page on the website) within 3 days of receipt of the item. A refund will be credited back to your original method of payment for the item only within 30 days of you notifying Ancient Wisdom Drop Shipping of the cancellation. Providing we have received the item back.

The item should be returned to us in line with our returns instructions within 7 working days of you notifying us. You will be responsible for returning the goods at your own cost, and they should be returned in their original packaging and ‘as new’.

Cosmetic Goods
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items is available upon request.  Art Geek highly recommends that end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.

Misuse of Goods

Cosmetic Use Disclaimer
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.

Art Geek will not be held responsible for any death or personal injuries that occur from the misuse of goods advertised on this website.

Out Of Stock Items  

We try to keep our website as up-to-date as possible, however we do not have a real time system. If there are any out of stock items which exceed 10% of the order we will notify you within 2 business days, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 1-7 business days.

We will contact you on out of stock items by email if exceeding 10% of the total. We will hold the order until 1pm the following business day and if we do not hear from you by then, the order will be shipped and the difference refunded.

A refund will be issued for any out of stock items. Refunds are processed within 1-7 days once an order has been invoiced and dispatched.

Non-Delivery of Item(s)

We class an order as non-delivery if it has not arrived within 2 weeks. You have 21 days from when you made you payment to notify us of any missing, damaged or faulty items. Orders over this time period will not refunded or replaced.

Please contact us or use the ‘contact us’ form on the website. Please provide us with the original order number as reference.

We will then investigate the non-delivery with the relevant delivery service provider used for the order and offer you a replacement order to be sent out or a full refund for the undelivered goods within the required 21 days.

Please note we will offer a refund for any missing items instead of a replacement for orders overseas.

Please do not place duplicate orders for replacement of non delivered goods.